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FAQ

How do I place an order?

To place an order click on the product that you wish to purchase and click 'Add to Cart', the product will then appear in your cart in the top right hand corner. if you are using the mobile site, your cart will appear in the top centre of your screen. You can add and remove products from your cart until you checkout and purchase them.

When will I receive my order?

When a purchase has been made, your order will be made over a period of 14 days it can take longer depending on how many orders we receive for example if we receive five hundred orders it can take up to 1-4 weeks for your order to be marked as despatched. Please take a look at our Shipping Information.

Can I add or remove product on an order I have placed?

Once an order has been placed, it cannot be amended. If you would like another item, you will need to place a new order. 

Can I return my highlighter or get a refund?

We do not accept returns or offer refunds. Alternatively we can offer a replacement. Please look at our Returns Policy for more information. 

Can you change the address you are posting to?

We are unable to post your products to a different address once an address has been provided. Once an order has been processed, no amendments can be made.

What is the difference between a highlighter and a glow dust?

A highlighter is pressed in a pan whereas a glow dust is loose.

When will you restock?

We have now added an ‘email me when available’ option to our website. You may click on this option under your desired product and you will be notified as soon as the product/s is back in stock.

All updates on future events are posted on our social sites:

Facebook:

Hidden Cosmetics

Instagram:

Hidden Cosmetics

 

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